Hilton Chicago/Magnificent Mile Suites

Except for one employee, the other employees were very helpful and courteous. The bed was very comfortable. The shower was great. The coffee in the room was excellent. The room kept out most of the surrounding noise. The room was very clean.

The flat screen TV was not high-def and the display was fuzzy. There were not enough channels. The hot tub was losing tiles. The hot tub was too hot. The pool was too cold. The microwave was not in a convenient location. Internet access should be free/included.

The location was exellent

Sofa bed wan unconfortable

We stayed at your hotel for spring break. The best part was the pool for our kids. My husband and I enjoyed the larger hotel room and convenience of walking distance to many shops and attractions.

Staff were excellent and very helpful. Location was really good, near to shops, near to the shore, near to the El train. Our room was lovely. Free swimming pool and gym facilities were really good, a lovely view from the pool on the top floor. Couldn't have asked for anything more really!

They charge for internet usage in the room, but free Wifi is available in the lobby. As it was along the magnificant mile shopping district it's quite a crowded area with a lot of traffic.

Clean and comfortable, loved the location, safety, suite was roomy for our two or could accomodate three easily.

When I had a problem with the professionality of one of the staff members, the General Manager took action fast and worked a satisfying solution to the problem.

The only thing I didn't care for about this Hotel is that it did not offer a shuttle to the airport or my convention.

Very nice Hotel with a great staff. Valet service was good, bell service was good, front desk service was great.

Restuarant was average, parking was expensive.

Spacious, very well equiped suites with fridges, microwaves and two TV's - very handy when the World Cup clashes with Wimbledon. All furnishings and fabrics in rooms are of the highest quality. Almost all the staff were very friendly, extremely polite and most helpful. Great location for the Chicago tourist.

Swimming Pool needs a refurb, now looking dated and tired. Air-con in gym and workout rooms not working therefore uncomfortably hot. Internet connections in Rooms too slow and no weekly rate for using the facility.

Since this was our first trip to Chicago, this hotel made it possible to leave the car in the garage and walk to most places. We were close to public transportation and right in the best part of town.

The room was very comfortable and liked the design of the suite.

The bathroom was not as comfortable as the rest of the suite.

The location. It's close to attractions and city center.

This was one of the worst stays of my life. Starting from the bell desk, all staff were rude, careless, and did not know how a 5-star hotel staff should interact with customers. When we asked for a late check-out (until 1 pm, which all 5-star hotels let you do without questions) and the reception clerk said "Nope, I cannot let you do that. You have to empty the room at 12" The bell boy threw our luggage into the room like a baggage handler at an airport. And these are only two examples of how rude they were in general. The staff looked like they didn't care about anything. I was very surprised to have this experience at a Hilton. I would strongly recommend against booking a room.

Location, comfort

I had booked a suite with lake view, but also asked for a smoking room if possible. It turns out there are no smoking rooms with lake view and the staff already decided to give me a smoking room without leaving me the choice to rather have a (non-smoking) room with lake view as booked and paid for (lake view is more expensive), which I would have preferred.

The fact that the bar and restaurant were under going work and were closed and we not informed before hand ,also air con was out for 2 days you were unable to stay in the room during the day

Staff very friendly, helpful and professional. Closeness to shops and Magnificent Mile, free internet

Location was great. Staff was very helpful. We loved the pool area and the wonderful view of Lake Michigan.

Restaurant was closed. Food was very pricey.Parking was $55.00.